Store Policy
Customer Care
At Zooffy Pet, we are committed to providing a clear, reliable and friendly shopping experience.
For questions about products, orders, shipping, returns, refunds or payments, please contact our customer support team at:
We aim to respond within 1 to 2 business days. To help us assist you faster, please include your order number when contacting us about an existing purchase.
Zooffy Pet is an online-only store and does not operate a physical retail location.
Privacy & Safety
Your privacy and security are important to us.
We collect only the information necessary to process orders, provide customer support, improve our website and communicate with customers when permitted.
Personal and payment information is processed through secure third-party payment providers. Zooffy Pet does not directly store complete credit or debit card details.
We do not sell customers’ personal information. Information may only be shared with trusted service providers when necessary to process payments, fulfill orders, deliver purchases or operate the website.
For more information, please review our Privacy Policy.
Payment Methods
Zooffy Pet accepts the following payment methods:
• Major credit cards
• Major debit cards
• Alipay
Available payment options may vary depending on the customer’s country, device and the payment methods supported at checkout.
All payments are processed securely through authorized third-party payment providers. Orders will only be confirmed after payment approval.
Order Accuracy
Customers are responsible for reviewing their order details, product selections, quantities, email address and shipping address before completing the purchase.
If you notice an error after placing an order, contact us as soon as possible at support.zooffypet@gmail.com. We cannot guarantee changes or cancellations after an order has entered processing.
Pricing and Availability
All prices and product availability are subject to change without prior notice.
In the event of a pricing error, inventory issue or other technical problem, Zooffy Pet reserves the right to cancel the affected order and issue a full refund to the original payment method.
Contact
For questions regarding our store policies, please email: