Shipping & Returns
Shipping Policy
Zooffy Pet is an online-only store currently serving customers in the United States.
Order Processing
Orders are usually processed within 1 to 3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Times
Estimated delivery times vary depending on the product, destination and shipping method selected at checkout. The estimated delivery window will be displayed before the customer completes the purchase.
Please note that delivery estimates do not include order processing time. Delays may occasionally occur due to carrier operations, weather conditions, customs procedures or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made after an order has entered processing.
Lost, Delayed or Damaged Orders
If your order is significantly delayed, marked as delivered but not received, or arrives damaged, please contact us at support.zooffypet@gmail.com. Include your order number and, when applicable, photos of the package and product.
Separate Packages
Some orders may be shipped in separate packages and may arrive on different dates. You will not be charged additional shipping fees when this occurs.
Return & Refund Policy
We want you to be satisfied with your purchase from Zooffy Pet. If you experience a problem with your order, please contact us at support.zooffypet@gmail.com before returning any product.
Return Period
Return requests must be submitted within 30 days of delivery.
Return Conditions
To be eligible for a return, the product must be unused, undamaged and in its original packaging. Proof of purchase may be required.
For health, hygiene and safety reasons, certain products may not be eligible for return once opened or used. Personalized products, final-sale items and gift cards are also non-returnable unless they arrive damaged or defective.
How to Request a Return
Email support.zooffypet@gmail.com with:
• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos or videos, if the product is damaged, defective or incorrect
Do not send a product back without receiving return instructions from our support team.
Return Shipping
Customers are generally responsible for return shipping costs. If the product arrived damaged, defective or incorrect, Zooffy Pet will review the case and provide an appropriate solution.
Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take 5 to 10 business days for the refund to appear in your account.
Exchanges
We do not guarantee direct exchanges. When an exchange is not available, the customer may return the eligible product and place a new order.
Order Cancellations
Cancellation requests should be sent as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.
Contact
For questions about shipping, returns or refunds, contact: